How your personal information is used by TEX
This policy sets out most of your rights under the new laws of GDPR. Your information will be held by Eeehive Pty Ltd, trading as TEX.
How we use your personal information
This privacy notice is to let you know how TEX will look after your personal information. This includes what you tell us about yourself, what we learn by having you as a user of our platform, and the choices you give us about what marketing you want us to send you. This notice explains how we do this, tells you about your privacy rights and how the law protects you.
Our Privacy Promise
- Keep your data safe and private
- Never sell your data
- Never share your data outside of our organization
- Give you ways to manage and review your marketing choices at any time
- Allow you to retain your profile and data on our platform for as long as you wish
- Comply with data deletion requests within 10 business days
How the law protects you
As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.
The Data Protection law says that we are allowed to use personal information only if we have a valid reason to do so. This includes sharing it outside TEX. The law says we must have one or more of these reasons:
- To fulfil a contract we have with you, or
- When it is our legal duty, or
- When it is in our legitimate interest, or
- When you consent to it
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interests, we will tell you what that is.
Legal Basis for Processing Data at TEX
Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. The law says we must have one or more of these reasons:
- Consent: where you agree to us using your information in this way, e.g. sharing your profile information with other users on our platform
- Contract: your personal information is processed in order to fulfil a contractual arrangement e.g. in order to provide you with our services
- Legal obligation: where there is statutory or other legal requirement to share the information e.g. when we have to share your information for auditing purposes
- Legitimate interests: this means the interests of TEX in managing our business to allow us to provide the best service and most secure experience
This is also where we tell you what our legitimate interests are.
| What we use your personal information for |
Our reasons |
Our legitimate interests |
| To manage our relationship with you |
• Legitimate interest
• Contractual obligation
|
• Keeping our records up to date
• Working out which of our products and services may interest you and telling you about them
|
| To develop and carry out marketing activities |
• Legitimate interest
• Consent
|
• Defining types of customers for new products or services
• Seeking your consent when we need it to contact you
|
| To create and manage your account on our platform |
• Contractual obligation
• Legitimate interest
|
• Being efficient about how we fulfil our legal and contractual duties
• Providing a seamless mentoring experience
|
| To match you with potential mentors or mentees |
• Consent
• Legitimate interest
|
• Improving our services
• Enhancing user experience
|
| What we use your personal information for |
Our reasons |
Our legitimate interests |
| To develop new ways to meet our users' needs and to grow our business |
• Legitimate interest |
• Developing new products and services
• Defining types of customers for new products or services
|
| To test new products |
• Legitimate interest |
• Developing products and services |
| To manage how we work with other companies that provide services to us and our users |
• Legitimate interest |
• Being efficient about how we fulfil our legal and contractual duties |
| What we use your personal information for |
Our reasons |
Our legitimate interests |
| To detect, investigate, report, and seek to prevent fraud and illegal activities |
• Legal duty
• Legitimate interest
|
• Developing and improving how we deal with illegal activities and breaches of our terms of use
• Protecting our users and our business
|
| To manage risk for us and our users |
• Legal duty
• Legitimate interest
|
• Complying with laws and regulations that apply to us
• Being efficient about how we fulfil our legal and contractual duties
|
| To obey laws and regulations that apply to us |
• Legal duty |
• Complying with regulations that apply to us |
| To respond to complaints and seek to resolve them |
• Legal duty
• Legitimate interest
|
• Being efficient about how we fulfil our legal and contractual duties |
| Type of personal information |
Description |
| Contact |
Your name and contact details, including email address and phone number |
| Profile |
Information you provide for your user profile, including your professional background, skills, interests, and profile picture |
| Behavioral |
Details about how you use our platform, such as mentoring sessions attended, messages sent, and interactions with other users |
| Technical |
Details on the devices and technology you use to access our services |
| Communications |
What we learn about you from letters, emails, and conversations between us |
| Usage Data |
Other data about how you use our services |
| Consents |
Any permissions, consents, or preferences that you give us |
Where TEX collects personal information from
TEX collects only the personal information provided by the user while using the app. We do not obtain information about you from third-party sources.
How long TEX keeps personal information
TEX retains all the information as long as the user has an active profile on the platform. Once a user requests account deletion, we will remove their personal information from our systems within 10 business days.
How users can get a copy of their personal information
Users can request complete or partial profile information by sending an email from their registered email address. TEX aims to service all such requests within 10 business days.
The process for correcting personal information
Users are in full control of their information stored with TEX. They can log into their account and correct any information they wish at any time.
Users' rights to object to use of their personal information or request deletion
Users can remove any information from their profile as they wish. They can also request deleting their information entirely by sending an email. All such requests will be completed within 10 business days.
How to withdraw consent
You can withdraw your consent at any time. Please contact us if you want to do so. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
How to complain
Please let us know if you are unhappy with how we have used your personal information. You can do this by contacting us at info@tex.inc.
Data transfers
TEX does not transfer personal data outside of our organization.
Contact information for TEX
If you have any questions about this privacy policy or our data practices, please contact us at info@tex.inc.
Changes to this privacy policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new privacy policy on this page and updating the "Last updated" date at the bottom of this policy.
Last updated: July-2024
